If you want to cancel your Virgin Media services, here are the steps to follow:
Contact Virgin Media
You'll need to contact Virgin Media to cancel your account. You can do this through the following options:
- Call their customer service number on 0345 454 1111.
- Send a message through their live chat on the Virgin Media website.
- Write a letter to Virgin Media Cancellations, PO Box 333, Glasgow G2 9AG.
Provide Notice Period
Most Virgin Media contracts require 30 days notice to cancel. When you contact them, give the date you want your services to end which must be at least 30 days from the date you contact them.
Settle Remaining Balance
Virgin Media will let you know if you have any outstanding charges like early cancellation fees. Make sure to pay any remaining balance on your account before your cancellation date.
Disconnect Equipment
On your cancellation date, disconnect any Virgin Media equipment like the hub and return it to a Virgin Media store within 30 days to avoid additional charges.
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