Here are a few ways to contact SHEIN customer service:
Phone: Call their customer service hotline at +1 (888) 741-1184. Note that phone support is only available Monday-Friday 9am-6pm EST.
Online Chat: Initiate a live chat with a customer service representative on the SHEIN website. Look for the chat widget on the site.
Email: Send an email with your order details and question to [email protected]. Response times may vary depending on volume.
Social Media: Message SHEIN on Facebook or Twitter. They periodically monitor direct messages during business hours.
Mail: Send a letter to SHEIN Customer Service, 22287 70th Ave W, Suite 200, Lynnwood, WA 98036 USA. Include your order number for fastest response.
Being polite, brief, and including all relevant order details can help SHEIN assist you more efficiently. Most issues can be resolved via online chat or email.
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