If you are seeing a flashing purple light on your BT hub, this typically indicates there is a problem with the Wi-Fi connection. Here are a few things you can try to fix it:
- Reset your BT hub by pressing and holding the reset button on the back for 10 seconds, then try reconnecting your devices.
- Make sure your Wi-Fi password is correctly entered into the hub's settings.
- Try moving the hub closer to your router to see if a stronger signal helps.
- Update the hub's firmware if a newer version is available.
- Contact your internet service provider to check for any network issues on their end affecting the Wi-Fi signal.
If resetting and checking basic settings doesn't resolve the flashing purple light, it's possible the hub itself may need to be replaced. But trying the troubleshooting steps above is a good place to start in hopes of fixing the connection issue without needing a new device.
Related tutorial videos:
BT Fibre Broadband Down What's Gone Wrong and How To Fix Purple Lights
What the lights on your BT Smart Hub mean
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